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ER Secretary - Full-Time 36hrs

Job ID 3539730448


Schedule:Split betweenEmergency Department andER Observation Unit.
Full-time, 36 hrs/week. (2) 10 hour shifts 8:00 am- 6:00 pm and (2) 8 hour shifts day/evening rotation. Every other weekend and Holiday rotation. 
Under the supervision of the Nursing Director and as a member of the Unit Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedure to ensure professional and efficient operation of the department in providing quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to, answering unit phones, collaborating with health care team members and other departments, scheduling patient tests and appointments, maintaining all medical records, initiating and tracking unit requests, coordinating discharges, transfers, and admissions proactively to assure efficient operation and management of resources on the unit. Greets patients arriving at the Emergency Department and Observation Unit. Provides directions and assistance to patients and visitors.  Assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Performs other duties assigned as needed.  Demonstrate the knowledge and skills necessary to provide indirect patient family centered care appropriate to the age of the patients served on assigned unit.  Responsible for receiving visitors and responding to needs of patients and family members.
Grade: 125

About Brigham and Women's Faulkner Hospital
Brigham and Women's Faulkner Hospital is a 171 bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital has a long history of meeting the health care needs of our patients by offering comprehensive care in a wide variety of specialties. At Brigham and Women's Faulkner Hospital, our world revolves around our patients and their families, which is why we’ve been nationally recognized for our best practices in patient care, safety measures and surgical outcomes. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.


  • High School Diploma or equivalent required. 
  • Associate’s Degree preferred. 
  • 1-2 years of experience in medical, customer service setting preferred.
  • Knowledge of medical terminology preferred. 
  • Computer knowledge of Microsoft Office strongly preferred.
  • Staff adheres to all I C.A.R.E. Standards. 
  • Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel. 
  • The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
  • Ability to assist lifting and carrying up to 20 lbs
  • Abiility to assist with transportation of patients on and off the pod
  • Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. 
  • Ability to sit and/or stand for an extended period of time. 

EEO Statement

Brigham and Women’s Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to an employee’s protected status, such as age, race, sex, color, ancestry, religion, national origin, physical or mental disability, veteran status, citizenship, gender identity or expression or sexual orientation.

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  • Administrative, Boston, Massachusetts, United StatesRemove

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