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Director, Environmental Services

Job ID 13968683


The Environmental Services Director is responsible for successfully coordinating and directing in collaboration with shift supervisors all activities of the EVS department. The highest possible customer satisfaction, employee relations, is to be maintained and financial goals achieved for Brigham & Women’s Faulkner Hospital. The Director must ensure that all personnel under his/her control comply with all hospital, government, corporate and division policies and procedures. The Director must ensure that all staff and department functions align with hospital strategic goals, including: financial, service, quality and safety.

•Oversee the function of a high quality workforce, including effective implementation of all HR requirements (payroll, hiring, training and development).
•Enforce and comply with department policy and procedure.
•Enforce and comply with all regulatory (infection control, OSHA, TJC etc.) requirements.
•Assist with development and monitor service expectations and quality parameters with all internal customers, including POS staff.
•Seek and develop innovative ideas to grow the EVS department.
•Effectively prepare and monitor budget, report all budget variances and assess ways to reduce waste etc.
•Negotiate and monitor all vendor contracts, including assessing the effective use of green products, waste reduction, recycle etc.
•Conducts and attends regular staff meetings, ensuring communication at all levels and fostering an open environment for staff feedback and involvement in performance improvement initiatives.
•Interfaces with peers across the Partners network to plan, evaluate and coordinate activities, benchmark best practices and resolve issues of mutual concerns.
•Inspects functional areas to monitor quality and quantity of service provided. Evaluates physical condition of the hospital making recommendation for corrections as prudent.
•Represents Environmental Services at various committees and task forces, i.e., Infection Prevention, Emergency Preparedness, and Safety.

•Maintains professional competence through participation in professional development initiatives, and educational opportunities. Keeps abreast of technical trends and development through participation in professional associations and/or industry-specific journals.

Demonstrated expertise in Patient Relations. Including:
•Anticipating patients and guests needs through use of data.
•Maintaining open lines of communication with all internal customers and network peers.
•Seeking patient and guests feedback using weekly ESD rounds with patients and Environmental Rounds with key staff in all departments.
Demonstrated expertise in Solving Problems. Including:
•Timely investigation of problems, complaints and following through to completion.
Demonstrated knowledge and experience in Data Analysis. Including:
•The use of benchmarking, trending, and tracking data using Action OI and various budget reports.
•The use of data to improve quality and performance, using annual QI indicators.
•Knowledgeable in the use of Bed Management system, Press Ganey/HCAHPS data and Employee Opinion Survey.
Technologically competent.
•Proficient in basic computer operations such as Microsoft Office, spreadsheets, and e-mail.
Excellent verbal and written Communication Skills.
Excellent interpersonal and Team Building Skills.
•Recognizes the role of EVS in the success of Faulkner Hospital internal and external reputation.
•Builds positive relationships with peers, direct reports, and employees.
Professional and Enthusiastic.
•Displays enthusiasm and energy to help motivate staff.
•Confident, poised and professional in tense situations.
•Takes the initiative in all matters.
Demonstrated commitment to Training and Development.
•Grooms direct reports and employees for leadership positions.
•Demonstrated commitment to competency assessment, training, and development.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital has a long history of meeting the health care needs of our patients by offering comprehensive care in a wide variety of specialties. At Brigham and Women's Faulkner Hospital, our world revolves around our patients and their families, which is why we’ve been nationally recognized for our best practices in patient care, safety measures and surgical outcomes. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.


•Bachelors degree or equivalent required; minimum of 5 years management experience in a lead role 
•Minimum of five years recent experience in lead/management Environmental Services Department role.

EEO Statement

Brigham and Women’s Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to an employee’s protected status, such as age, race, sex, color, ancestry, religion, national origin, physical or mental disability, veteran status, citizenship, gender identity or expression or sexual orientation.
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