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Patient Access Officer I - E/O Weekend, Nights

Job ID 13629110

Job Description


• To perform and prioritize the registration of patients to provide the Emergency Department and other areas Patient Access supports with complete and accurate information in a timely manner.
• Ensures accuracy and completeness of demographic information and accuracy, completeness and verification of insurance information in all parts of the job.
• Maintains knowledge of Patient Access updates and regulations be reviewing policy/procedures, email notifications, and team One-Note on a regular basis.

Principle Duties/Responsibilities
• Ensures accurate searching and usage of correct Medical Record information when Arriving or Admitting patients into Epic
• Ensures accuracy and completeness of demographic information during Registration
• Ensures accuracy, completeness and verification of insurance information and collects appropriate co-pay when due.
• Ensures accuracy of attending and primary care physician.
• Performs bedside registration within the ED as needed.
• Ensures patient given proper ID wristband during workflow
• Maintains smooth patient flow and minimal wait time for the patients and ED clinical staff.
• Obtains financial signatures, Medicare compliance signatures and all other mandated compliance requirements, including by visiting patients on the medical units as needed.
• Conducts downtime testing and is expert in downtime procedures.
• Assists all telephone inquiries from other departments or visitors as needed.
• Maintains knowledge of registration updates by reviewing emails on a regular basis.
• Performs other duties and projects as assigned by Operations Supervisor or Director.

Schedule: Per diem, 8 hrs/week, every other weekend 11pm - 7am

About Brigham and Women's Faulkner Hospital
Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital has a long history of meeting the health care needs of our patients by offering comprehensive care in a wide variety of specialties. At Brigham and Women's Faulkner Hospital, our world revolves around our patients and their families, which is why we’ve been nationally recognized for our best practices in patient care, safety measures and surgical outcomes. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home.


High school diploma or equivalent required. Previous hospital admitting experience preferred. Previous hospital registration experience preferred.
Demonstrates ability to comprehend verbal and written direction. Ability to work as a team member with registration and ED clinical staff. Ability to work in a fast paced, often stressful environment. Basic computer skills. Capable of working independent of continuous supervision. Staff adheres to all C.A.R.E 

Working Conditions
• Fast paced, often stressful environment due to nature of patient visits to the ED
• Alternately standing, sitting and walking back and forth within the ED department
• Able to lift up to 25 lbs

EEO Statement

Brigham and Women’s Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to an employee’s protected status, such as age, race, sex, color, ancestry, religion, national origin, physical or mental disability, veteran status, citizenship, gender identity or expression or sexual orientation.
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